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How do I register my mobile device with my BMW mobile phone preparation (pairing)?
For security reasons, your mobile device and mobile phone preparation have to go through a one-off registration (pairing) procedure. You will find notes on the registration procedure in the operating manual of your vehicle as well as in the operating manual for your mobile device.
If a mobile device has already been registered in the vehicle, the connection will be made automatically when you start your journey. However, in order to establish the connection, make sure that the Bluetooth® service is activated both on the telephone and in the vehicle.
During the registration procedure, you will be asked to enter a pass key. You can choose any key you wish. However, for security reasons, it should consist of at least four digits and not be easy to guess (e.g. “0000” or “1234”).
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Is it possible to connect more than one device via Bluetooth® at the same time?
Up to four mobile devices can be registered at the same time. One of these mobile devices can be active (i.e. connected) at any time.
If your BMW vehicle supports music via Bluetooth®, another device (mobile device or a Bluetooth®-capable audio player) can also be connected with the vehicle at the same time.
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Is it possible to remove the ignition key during a telephone conversation?
You can remove the ignition key during the telephone conversation without having to end the call. The telephone system remains switched on until either you or the person you are talking to has ended the call. However, depending on the vehicle equipment and battery charging status, the telephone system may be switched off earlier. You may then continue the call on your mobile phone.
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I have made changes in the contacts, calendar entries, to-do notes or notes on my mobile device. When will these changes be shown in the vehicle?
Please check on www.bmw.com/bluetooth whether the relevant function is supported by your mobile device and vehicle equipment.
In general, the data update is initiated as soon as the ignition is switched on. Please check the display on your mobile device as well: you may have to confirm the data transfer.
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How can I change the sort sequence of my telephone book entries (e.g. to sort in order of surname)?
The sort sequence for the telephone book depends on both the mobile device and the vehicle equipment. Some mobile devices do not distinguish between first names and last names: Both names are entered into one text field; in many mobile devices, a comma or semi-colon determines which part is interpreted as the first name or last name. This applies in particular to entries on the SIM card as well.
Some mobile devices provide an option for setting the sort sequence – however, this may not necessarily be taken into account when the telephone book is transferred via the Bluetooth® connection. In current vehicles with the relevant equipment, it is possible to set the sorting sequence in the Control Display.
You will find further information in the operating manual for your vehicle and at www.bmw.com/bluetooth
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Why can’t I use the Conference Call function in my vehicle?
This function must be supported by your vehicle equipment, the mobile device and your mobile phone provider. The mobile phone provider may have to activate this service on the SIM card.
Further information can be found in the operating manual for your mobile device, in the operating manual for your vehicle and at www.bmw.com/bluetooth.
Note: If the Call waiting function is not enabled, it is not possible to arrange a conference call with an incoming call.
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Why is the number of the caller not displayed for an incoming call?
Normally, this is because the caller has activated the Withhold number function on their mobile device.
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Why is the person I am calling not shown my number when I make an outgoing call?
Please check the settings of your mobile device to see whether the Withhold number function is activated.
If this is not the case, the problem may be due to the fact that your mobile device provider activates this function by default (CLIR = Calling Line Identification Restriction). To have CLIR deactivated, please contact your mobile device provider.
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Why aren’t the appointments, to-do notes and notes displayed in my vehicle’s Office menu?
Appointments that are either older than 20 days or that lie more than 50 days in the future are not transferred. Completed to-dos or to-dos that lie more than 90 days in the future are not transferred. Depending on the number of appointments stored in your mobile device, not all will be displayed in the vehicle.
Further information can be found in the operating manual for your mobile device, in the operating manual for your vehicle and at www.bmw.com/bluetooth.
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Do the call lists in the vehicle and in the mobile device match one another?
The transfer of call lists depends both on the mobile device and on the vehicle. Please check which mobile devices support the export of call lists at www.bmw.com/bluetooth and whether your vehicle is equipped with this function.
When you are using mobile devices that do not support call lists, the lists shown in the vehicle include only those calls made using the Bluetooth® connection in the vehicle.
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Why can’t I see all the text messages on the mobile device in the vehicle?
The transfer of text messages depends both on the mobile device and on the vehicle. Please observe the information on this at www.bmw.com/bluetooth.
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How can I use Bluetooth® audio reproduction in the vehicle?
Make sure that the Audio (Bluetooth) function is activated on the Control Display and check whether your mobile device supports Bluetooth audio reproduction on www.bmw.com/bluetooth.
On some mobile devices, it is necessary to start the programme for playing music files on your mobile device and then select a title using the device.
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How can Bluetooth® audio reproduction be resumed after a phone call or traffic message?
Normally, the muting of audio reproduction is cancelled automatically. Should this not be the case, you can restart the audio reproduction by pressing the volume key again.
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Can I use the audio reproduction function of my mobile device via Bluetooth® if the mobile device is connected with the vehicle via the USB snap-in adapter or a USB cable?
Not all mobile devices provide stable support for this function. If problems occur with audio reproduction, deactivate Audio (Bluetooth) on the Control Display.
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Why is the contact photo that is stored in the telephone book not shown on the Control Display for some of my contacts?
Please check on www.bmw.com/bluetooth whether the function Contact pictures is supported by your mobile device and vehicle equipment. Please note that the number of contact pictures supported is limited by the system.
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How can I update my vehicle software?
Further information on this topic can be found at www.bmw.com/update.
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How can I use the optional equipment Internet with my mobile device?
This requires the optional equipment with the option code SA 614 in connection with SA 644 or SA 6NK in vehicles with a date of production of September 2010 onwards (this function is not offered in all countries).
Please ensure that the system has been updated before you use the internet in the vehicle for the first time. This can be performed in the Control Display under BMW Services > Service status > Update BMW Services.
Please also make sure that your mobile device is properly configured. Further information can be found below in this FAQ section.
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How can I configure my mobile device for use with the internet or BMW TeleServices?
In the operating manual of your mobile device, you will find instructions on configuring Access Point Name (APN); other names for this may be “Internet Settings”, “Modem Settings” or “Tethering Settings”. The required settings are available from your service provider.
Please note that most Sony Ericsson mobile devices only recognise the first entry in the APN list. We therefore recommend deleting all other APN configurations.
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After a Bluetooth connection has been established, my mobile device attempts to dial a phone number on its own.
In connection with BMW TeleServices (option code SA 6AA), a BMW Teleservice Call is initiated automatically when a service is required. This may involve numerous attempts to establish a data connection over the mobile device in order to transmit vehicle data.
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Why do some entries appear in the vehicle twice?
If the mobile device supports the transfer of entries stored on the SIM card, these are also shown in the vehicle.
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Why is it that, when I make a phone call, a different name to the one I dialled appears in the display?
This sometimes happens when the same number is used for several different entries in the telephone directory. When a phone call is made, only one of the names attributed to this number is displayed.
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Are there any restrictions on the use of file names and names for the device?
File names should be kept short so that the length displayed (including the directory paths) does not exceed 255 characters. Should this length be exceeded or several files with the same name be present on one storage medium, they will be identified by numbers and the names will be shortened. Please do not use any special characters or symbols when naming your device.
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Why does it sometimes take some time before I can access my songs via the music search?
When MP3 players or USB sticks are connected for the first time, the music files can initially only be accessed via the directory structure of the device. The more convenient method of searching via genre, artist, album or song is not possible until all the relevant file information has been transferred. The response of the MP3 player or USB stick, such as the duration of the synchronisation and the operating speed, depends on the storage capacity and technology of the device being used as well as the number and type of stored audio tracks. In the case of an MP3 player with an 8 GB Flash memory, this synchronisation takes approximately 10 minutes. This may take longer, depending on the device used. During this time, the audio tracks can be selected via directories and file names.
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Are there any restrictions on the use of playlists?
Playlists in M3U format are supported by all BMW USB audio interfaces. Other formats are also supported, depending on the type of your USB audio interface. Please consult your operating manual for information on this subject.
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Why doesn’t my vehicle always start with the USB audio interface, even though the last audio output source was from an external device?
Some USB devices need more time to be recognised by the USB audio interface, depending on size, capacity and speed of access. This becomes apparent, for example, due to the fact that some devices have to be actively selected under Entertainment and the music playback does not start automatically, even when the USB audio interface was the last active audio source when the user left the vehicle.
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Why is my iPhone / iPod not recognised on the USB audio interface?
In individual cases, problems may occur with recognition of the Apple iPhone/iPod. The following steps may provide a remedy:
- Please disconnect the Apple iPhone/iPod and then reconnect it.
- Please check whether the Apple iPhone/iPod is connected to the USB audio interface with the correct adapter cable.
- Please check the cable for possible damage. Avoid rolling up the cable.
- If you have a vehicle with Extended connection for music player in the mobile phone (USB snap-in adapter), it may be necessary to remove the USB snap-in adapter from the base plate if you wish to operate an iPhone/iPod on the USB interface. This also applies to an empty snap-in adapter.
- Please check the charge status of the Apple iPhone/iPod.
- If the above-mentioned action is unsuccessful, please reset your Apple iPhone/iPod.
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Why is my MP3 player/ mobile phone not recognised on the USB audio interface?
In rare cases, problems may occur with the recognition of your mobile device.
For example, when the vehicle is switched off and on again and the mobile device remains connected via the USB cable, the USB connection is occasionally not re-established. In this case, the USB link must be disconnected and then reconnected.